Knowledge trapped in people and inboxes
Work depends on finding the right history, reconstructing prior decisions and repeatedly asking the same experts.
Capability 02
Enterprise Agents & Workflow Automation
Turn repeated knowledge work and coordination into governed agentic workflows — from business case and process redesign to a working, hosted system.
Discuss an agent workflow Premise
A chatbot attached to a broken process is still a broken process. It just replies faster. We start with the work: decisions, hand-offs, evidence, systems, authority and exceptions. The agent comes after that.
When to bring us in
The useful starting points.
Not an exhaustive list. These are the patterns that usually mean the problem is structural enough to deserve senior attention.
Coordination that consumes the work
People spend more time collecting, routing, checking and following up than making the decision or serving the customer.
Promising pilots with nowhere to live
An agent demo works, but identity, permissions, memory, integrations, ownership, hosting and operating controls are unresolved.
The work
What we actually do.
- 01
Find the economic unit
Map the workflow, volumes, decision points, exception rate, cost of delay and failure modes. Automate value, not choreography.
- 02
Redesign the workflow
Decide what the agent should know, decide, draft, execute or escalate — and what must remain explicitly human.
- 03
Build the agent system
Implement memory, organisational context, tools, integrations, orchestration and user surfaces around a clear responsibility boundary.
- 04
Deploy it responsibly
Design identity, least privilege, approvals, audit logs, observability, hosting, failure handling, handover and agreed maintenance.
Typical outputs
Artifacts that move the decision.
- 01Workflow assessment and business case
- 02Target process and decision design
- 03Agent, memory and integration architecture
- 04Security controls and enterprise integrations
- 05Hosting, observability and operating controls
- 06Handover, training and optional maintenance agreement
The outcome
A useful agent with a job, an owner and a controlled place in the enterprise — not another impressive tab competing for attention.
Start with the live problem
If the brief is already perfect, we may have arrived too late.
Bring the unresolved decision, the awkward dependency or the workflow everyone has learned to work around.
Discuss an agent workflow